Help & Support

BJILive Help Center – All Your Questions Answered in One Place

From opening an account to making a withdrawal — if you ever run into an issue on bjilive, this page is your first stop.

Deposit Issues Password Reset Bonus Terms App Installation
24/7
Support Available
<15 min
Average Response Time
98%
Issue Resolution Rate
150+
Help Articles
Help by Topic

What can we help you with?

Click on any topic below for a detailed guide

Registration & Login
Account Creation, Password Reset & Login Issues
Deposit
How to Deposit with bKash, Nagad & Rocket
Withdraw
Withdrawal rules, timelines & limits
Bonuses & Offers
Welcome Bonus, Cashback & Promo Terms and Conditions
App & Technology
App Download, Installation & Technical Issues
Gaming
Rules for Sports Betting, Casino & Live Games
Account Security
Password, KYC Verification & Account Security
Rewards Program
About Points, Ranks & Redemption
bjilive
Account Guide

From Registration to Login – Step by Step

Najma from Rangpur was a little hesitant at first about opening an account on bjilive. But the whole process only takes a few minutes. Here's a step-by-step walkthrough.

1
Go to the Registration Page
Fill out the registration form on bjilive's sign-up page with your phone number and password.
2
Verify OTP
Verify your number using the OTP sent to your mobile. If the code doesn't arrive, you can request a new one after 60 seconds.
3
Complete Your Profile
Complete your profile with your name and date of birth. This is required for payment verification.
4
Make Your First Deposit
Make your first deposit via bKash or Nagad and claim your welcome bonus.

Forgot your password: Click the "Forgot Password" button on the login page. An OTP will be sent to your registered number — use it to set a new password. The whole process takes under 2 minutes.

Payment Guide

Deposits & Withdrawals – A Simple Guide

Making deposits and withdrawals on bjilive is straightforward. Monir from Rajshahi deposits right from his phone on his way back from the evening market. As long as you have a network connection, you can do it from anywhere.

Deposit Methods

Payment Methods Minimum Maximum Time Status
bKash ৳300 ৳50,000 Instant Active
Nagad ৳300 ৳50,000 Instant Active
Rocket ৳500 ৳30,000 1–5 minutes Active
Bank Transfer ৳1,000 ৳2,00,000 30 minutes Active

Common Withdrawal Issues & Solutions

  • Withdrawal pending: Processing typically takes 30–60 minutes. If it's been over 2 hours, please contact support.
  • If the wagering requirement isn't met: To withdraw bonus funds, you must place bets totalling the required wagering amount.
  • Number mismatch: The number used for withdrawal must match your registered number.
  • KYC verification pending: Identity verification may be required before your first withdrawal.
bjilive
bjilive
Bonus Guide

You've Got a Bonus — Now What?

Bonuses on bjilive are easy to claim, but many users run into trouble later because they didn't fully read the terms. Sabina from Rajshahi found this a bit confusing at first. This section is for anyone who has similar questions.

🎁
How to claim your Welcome Bonus
As a new member, a 150% bonus is automatically credited after your first deposit — no need to claim it manually. However, the first deposit must be at least ৳500 to activate the bonus.
🔄
What is a Wagering Requirement?
Say you received a ৳1,000 bonus with a 3x wagering requirement — you'd need to place a total of ৳3,000 in bets before withdrawing it. bjilive's wagering requirements are among the lowest in the market, typically ranging from 1x to 3x.
📅
Bonus Validity
Most bonuses are valid for 7 to 30 days. Any unused bonus expires at the end of that period. Once you receive a bonus, start using it as soon as possible.
⚠️
When a Bonus Gets Cancelled
Creating multiple accounts, registering from the same device more than once, or unusual betting patterns may result in your bonus being cancelled.
App & Technology

Bjilive App Installation & Common Troubleshooting

Roksana from Barisal used to play on the browser. After installing the bjilive app, she said, "The app is so much faster — way better than the browser." If you run into any trouble downloading or installing the app, the information below will help.

Steps to Install the APK on Android

1
Download the APK file from the bjilive app page.
2
Your phone's Settings → Securitygo to and enable "Unknown Sources" or "Install from unknown sources".
3
Tap the downloaded APK file and press the "Install" button.
4
Once installation is complete, open the bjilive app and log in to your account.

Common App Issues

  • App crashing: Clear your phone's cache and restart the app. If the issue persists, uninstall it and download the latest version.
  • Screen not loading: Check your internet connection. If mobile data isn't working, try switching to Wi-Fi.
  • Live game lag: Lower the video quality or turn off data saver mode.
  • Download on iOS: iPhone users can access bjilive through the mobile website on their browser.
bjilive
Direct Contact

Still not resolved?

The bjilive support team is always ready — reach out to us whenever you need help

Live Chat
Now Online
Average response time: 3–7 minutes

For the fastest resolution, use live chat. You can communicate in Bangla.

Email Support
support@bjilive.ws
Response time: 1–4 hours

For complex issues or document-related matters, email us with screenshots attached.

Telegram
Active
Response time: 15–30 minutes

Join bjilive's official Telegram channel for direct support.

What to Have Ready Before Contacting Support

To get your issue resolved faster, have the following ready: your registered phone number, when the problem occurred, and a screenshot if available. This helps the support team assist you quickly.

Mon–Fri: 9:00 AM – 12:00 AM
Sat–Sun: 10:00 AM – 10:00 PM
FAQs

Frequently Asked Questions

bjilive is strictly for users aged 18 and above. Age is verified during registration and ID may be requested. Accounts found to belong to minors are closed immediately.

Wait 5–10 minutes first, as payments can occasionally take a moment to process. If the balance still hasn't updated, contact support chat with your deposit transaction ID and a screenshot. The bjilive support team typically resolves this within 15 minutes.

Your account may be blocked due to multiple failed login attempts, suspicious activity, or a pending KYC verification. In any of these cases, email support@bjilive.ws or reach out via live chat. Submitting a copy of your ID typically gets your account restored within 24 hours.

No. Only one account can be registered per phone number on bjilive. Attempting to create multiple accounts using the same number or device may result in all associated accounts being permanently banned and any existing balance being forfeited.

If a match result is determined after you submit a bet but before it is confirmed, that bet is cancelled and the amount is automatically returned to your wallet. bjilive makes no deductions in such cases.

bjilive is primarily intended for users in Bangladesh. Access from outside Bangladesh may be restricted. If you're abroad and experiencing issues, please contact support.

Withdrawals to bKash and Nagad typically arrive within 15–30 minutes. Rocket may take 30–60 minutes, and bank transfers usually process within 1–3 hours. During peak hours (6–10 PM), processing may take slightly longer.

bjilive takes responsible gaming seriously. You can set deposit limits, betting limits, and self-exclusion on your account at any time. If you feel you're losing control of your gaming, contact support immediately or visit the responsible gaming page.
Account Protection

Keep your bjilive account safe and secure

A few simple habits can go a long way in keeping your account secure

🔐
Strong Password
Use a password of at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters.
📱
Keep OTP Verification Enabled
With OTP verification enabled at every login, no one else can access your account.
🚫
Never share your password
bjilive will never ask for your password over a call or message. If anyone does, it's a scam.
🌐
Use the Correct URL
Always access the site through bjilive.ws. Stay alert for fake or phishing sites.

Still have questions? We're here to help

Bjilive's support team is here for you seven days a week. Start a live chat right now.

Register Log In
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